Patient Information

The Madison Practice Hornsby is committed in providing the best quality of care to our patients

Billing

“This is a bulk billing practice”. In the event that you do not have Medicare please speak to the reception staff regarding fees.


Appointments

It is highly recommended to book an appointment to see your doctor of preference. Our Practice does accomodate walk ins however, you may experience long waiting time and you will not be able to see your doctor of choice.


Consultation

A normal consultation is 10 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.


Phone call to doctors

Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone. The best way to make contact with your doctor is to make an appoinment for a consultation. Our doctors are unable to receive phone calls whilst they are consulting with patients. If you need medical advice, you can request to speak to one of our nurses.


Results

It is important that you make an appointment to discuss your results with your doctor. If your results are urgent, your doctor will call you directly. Results are not given out over the phone. If you have any questions relating to your results, you will need to speak to our nursing team.


Referrals and Prescriptions

All referrals and prescriptions (new and repeat) require a consultation with a doctor.


Privacy

This practice is commited to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.

See our Health Information Collection and Use Consent Form

For new patients please complete Our Patient Registration Form


Fees

WE ARE A BULKBILLING MEDICAL PRACTICE.

In the event that you do not have medicare, the following fees are charged:

Level B consultation (Standard): $60
Level C consultation (Long appointment): $80
Level D consultation (Extended appointment): $150

On Saturdays 1pm-2.30pm and during other after hours consultations the following fees apply for non-medicare patients:

Level B consultation (Standard): $80
Level C consultation Long appointment): $120
Level D consultation (Extended appointment): $160