The Madison Medical Practice Hornsby is committed in providing quality of care with empathy and respect to the community.
Appointments
It is highly recommended to book an appointment to see your doctor of preference. Our Practice does not accommodate walk ins and we would appreciate a call prior to ensure you are seen as soon as possible.
A normal consultation is 15 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.
Cancellation/Non-Attendance Policy
General Practitioner Consults:
If you can no longer attend the appointment, please cancel or reschedule through your confirmation email or HealthEngine app, or call our reception team. Please note a fee of $50.00 will apply if you cancel less than 2 hours prior to your appointment or fail to attend your appointment.
Allied Health Consults:
For physiotherapy, podiatry and dietitian consultations, a charge of up to 50% of the consult fee will apply if your appointment is cancelled or rescheduled within 48 hours.
For all psychology consultations, cancellations within 48 hours will incur a fee 50% of the total consult charge. Cancellations within 24 hours will incur a fee 100% of the total consult charge.
Telehealth Appointments
Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone. The best way to make contact with your doctor is to make an appointment for a consultation, face to face or as a telehealth consultation. Telehealth consultations have been approved by the Federal Government and are for existing patients of a practice who have been seen at least once in 12 months. For patients with NO MEDICARE, private fees will apply – please see the guidelines under our fee page. Telehealth consultations do have a Medicare rebate and will be processed online by our reception staff.
Results
It is important that you make an appointment to discuss your results with your doctor. If your results are urgent, your doctor will call you directly. Results are not given out over the phone unless via a TELEHEALTH appointment. If you have any questions relating to your results, you will need to speak to our nursing team.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with a doctor.
Privacy
This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.
See our Health Information Collection and Use Consent Form
For new patients please complete:
We are a Mixed Billing Medical Practice.
WEEKDAY CONSULTATIONS
All patients aged between 16 and 69 years (inclusive) will be charged privately for all weekday GP consultations.
A proportionate amount of this fee can be claimed back from Medicare after the consultation.
On weekdays, patients aged 15 years and under or 70 years and over, or those who present a valid pension card PRIOR to their consultation will be BULK BILLED for most GP consultations. Certain consultations may incur an out-of-pocket fee, which will be discussed during your consultation by your GP.
Normal Hours Fees (Weekdays & Saturdays before 1pm)
| MBS Item | Description (Normal hours) | Fee | MBS Rebate | Out of Pocket |
| 23 | Standard/Short Consultation | $80 | $42.85 | $37.15 |
| 36 | Long Consultation | $120 | $82.90 | $37.10 |
| 44 | Extended Consultation | $160 | $122.15 | $37.85 |
| 91891 | Telehealth Consultation | $80 | $42.85 | $37.15 |
Note – MBS rebate amount as at 01/07/24, subject to change by CPI. Fees for after hours (after 1pm Saturdays) will incur higher billing rates.
SATURDAY CONSULTATIONS
All patients, irrespective of age, will be charged privately for all GP consultations. Scheduled immunisations and nursing appointments will be bulk billed.
Please note, after-hours fees apply after 1pm:
| MBS Item | Description (Normal hours) | Fee | MBS Rebate | Out of Pocket |
| 5020 | Standard/Short Consultation | $90 | $55.80 | $34.20 |
| 5040 | Long Consultation | $130 | $95.70 | $34.30 |
| 5060 | Extended Consultation | $170 | $134.20 | $35.80 |
| 91891 | Telehealth Consultation | $80 | $42.85 | $37.15 |
The fees listed above are used as a guide, however as General Practitioners are independent consulting medical professionals, in some circumstances they may charge additional fees on top of a standard billing consultation for more complex professional specialist services issues. Your GP will advise at the time of your consultation if an extra fee will be applied.
Non-Attendance of any appointment may result in a $50.00 cancellation fee. If you are unable to make an appointment, please call our friendly staff to reschedule at least 2 hours before GP consultations and 48 hours for Allied Health professionals and Medical Specialists. For detailed information, please check our Cancellation/Non-Attendance Policy.
All consulting GPs, Allied Health Professionals and Medical Specialists operate their own medical business through the Madison Medical Practice Hornsby in a commercial agreement.